Faq

Helpful Hints

Fridge Odour & Temperature

Why does my fridge smell when the door is opened? Is it time to renew the deodoriser? Is my fridge cold enough?

Check the deodoriser and the temperature of the freezer.

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  • Check The Deodoriser

A deodoriser absorbs the smells that strong foods create. A number of Electrolux brand refrigerators come with a deodoriser situated in the food compartment (see diagram on the left), this works to reduce the air odour. A customer once said that the deodoriser did not work because when they opened the fridge door, there was no smell. This is perfect! A quick and easy fix to address any odours in the fridge is to place a cup of Bi‐ Carbonate Soda in the fridge. This will absorb some of the odours.

  • Check The Fridge Temperature

There are two ways to test this. One is to purchase a fridge thermometer or an electronic tag. The freezer should read ‐18°C. The food compartment 2°C to 5°C. Temperature readings near the door will always be higher.

The other way to test the temperature is to place a tub of ice cream in the freezer. The next day, push a spoon into the tub of ice cream – if it is firm, then the freezer temperature is perfect, around ‐18°C. If the ice cream is soft, then the temperature is too warm, but if the ice cream is hard, then the temperature is too cold. Adjust your settings until the ice cream is firm. Don’t be fooled by your meat is frozen, as it only needs ‐ 2°C to freeze, which is not cold enough.

If you have a frost‐free refrigerator, try not to place ice cream at the back of the freezer, as when it goes into defrost cycle the ice cream may warm-up and then freeze again which will cause the ice cream to crystallise.

The food compartment is cooled by the freezing cold air from the freezer being circulated by a fan motor. So if the freezer temperature is OK, then the food compartment should be!

De-Scaler

What is the best way to clean my machine?

Use a de‐scaler!

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The liner and moving parts of washers can become coated with a calcium build up.
This is normal because of the alkaline effect of the detergents. The trouble is that the calcium, if not treated, can become difficult to remove and may lead to other problems within the appliance.
The level of the water in an appliance is determined by a pressure switch, which operates on air pressure. If a cleaner is not used in an appliance, eventually the calcium and fats will block the air passage to the pressure switch. This can be a most upsetting event – resulting in water throughout the entire house or apartment.

Electrolux de‐scaler comes in a bottle that will de‐scale the dishwasher five (5) times if used as recommended. Great in dishwashers, washing machines or kettles, it will stop the calcium build up and keep the stainless steel bright and shiny.

Sprinkle a cap full onto the bottom of the dishwasher liner and two capfuls into the soap dispenser. Turn the machine on to normal and that’s it. Repeat every month if the Dishwasher is used once a day.

Three capfuls into the bowl of a washing machine and fill it with hot water, allow it to wash and then pause the machine, leave it stand with the water left in. After a few hours turn the machine back on and allow it to finish the cycle.

The difference is outstanding!

Dryer Filter

Why is there a burning smell in my clothes dryer?

Check the lint filter.

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If a few minutes after turning the dryer on, a burning smell is noticed, it is usually due to the lint filter being damaged, full, or not cleaned regularly and now the lint is touching the drying element.
It is recommended that you clean the lint filter after every use to avoid build up and to replace the lint filter once a year. It is so important in stopping the lint from gathering around the dryer element.

Regular cleaning of your dryer filter ensures your clothes are lint free and reduces the fire hazard which can be caused by built up lint.

If the dryer has been left with the filter damaged or not cleaned, it is strongly recommended that you contact a repairer to come and dismantle the dryer for cleaning.

Dryer Vent Kits

How do I stop the moisture from running down my walls when I use the dryer?

Fit a dryer vent kit!

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Allowing the moisture to stay inside the laundry not only causes condensation problems, it also increases the drying time!
The best drying air is the same as outside when it is hot and dry. The dryer will make the room hot. It will also make it wet.

Dryers take the air in from the room; this air passes over the element and through the clothes. The expelled air is very moist and at the first cold.

The Moist air may cause electrical components to fuse!

By using a vent kit to take the moist air outside and leave the warmth in, the efficiency of the dryer is improved and you save money!

Washing Lint Filter

Why is there lint on my clothes after the wash cycle is finished?

Check the lint filter!

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Filter bags catch and hold lint. Unfortunately after a time they are not easy to clean. No matter how particular you are, the bag will not catch the lint as well as it did when the filter was new.
To test the ability of the bag to catch lint, firstly we need to understand how it works. While the machine is agitating, the surface water is drawn down through the centre of the agitator and passed out from the bottom. Because lint floats on the surface, it is drawn down through the filter and when the filter is clean the lint is captured in the bag.

When unbroken fats and undiluted fabric softeners remain in the filter bag, the water holds in the bag allowing the lint to float, in turn less water is drawn down through the bag and so more lint stays in the wash bowl.

The clothes being washed are moving around with their fabric softened and the pile is lifted. The floating lint passes through the loops of the fabric and will, in most cases, catch just as it should in the lint bag.

We now come back to how to test the lint bag. Hold the bag under a running tap and when new, the water will run straight through the bag. When the bag needs replacing it will hold some water and in some cases fill up.

Ice- Cubes

Why do the ice cubes in my frost‐free freezer disappear?

Cover them and they will last!

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Frost‐free refrigerators draw moist air back to a part that is called an evaporator, which is a very cold metal plate. This moist air becomes ice and the ice will melt from the cold plate when the refrigerator goes into what is called a defrost cycle. The water will flow into an evaporation tray outside the cabinet usually on top of the hot compressor.
Therefore uncovered moist objects including food and ice cubes will be drawn to this cold plate and eventually disappear.

Inlet Valves

Why does my washer overflow when it is filling up?

Check the inlet valve!

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When a washing machine is filling with water it should need the power to be on and a fill type selected. When the power supply is stopped and the water keeps running. It is not your tap as a lot of people think; it is a part called an inlet water valve.
The valve has a solenoid coil that when activated pulls a plunger away from a diaphragm, allowing the water to fill the machine.

Once the machine is turned off the plunger returns and the water will stop immediately.

If the water still drips trickles or runs the inlet valve needs to be replaced.

Dishwasher Hoses

How do I extend the length of my fill and drain hose on my dishwasher?

Use a drain hose extension kit or purchase a longer inlet hose!

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  • Drain Hose

The drain Hose Drain Extension Kit, Part No. 7801894, which includes the joiner and clamps, will extend the length of your drain hose when added to the existing drain hose – adding up to 2 metres.

The length of the drain or outlet hose should not exceed (4) metres. This is because if the hose is too long, the pump-out time will be increased ‐ which may lead to unnecessary service calls.

  • Inlet Hose

It is strongly recommended that the inlet water hose never be joined, either purchase a longer inlet hose or call a plumber to bring the tap to the dishwasher.

Mounting Bracket

Which wall‐mounting bracket will I use on my dryer?

We have a great range of wall mounts suitable to your dryer!

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  • Hoover and Westinghouse Models Pre 2005

For (Pre 2005) Hoover and Westinghouse dryers that vent through and have the lint filter on the door, use bracket Part No. 34628402 for wall mounting.

  • Simpson, Kelvinator, Westinghouse Models Pre 1998 Malleys Models Post 1981

For (Pre 1998) Simpson, Kelvinator, Westinghouse and (Post 1981) Malleys dryers that vent through and have the lint filter in the rear of the drum, use Part No. DWB001 wall mounting bracket to mount the dryer upside down, meaning control panel at the bottom.

  • Simpson Models 1997‐2006, including J Series

For (Post 1997 to Pre 2006) including, J series Simpson dryers to be mounted the right way up, the control panel at the top, use Part No. DWB001.

  • Simpson M Series, Westinghouse B Series Models Post 2005

For (Post 2005) M series Simpson and B series Westinghouse front venting dryers, use Part No. 0030300200 wall mounting bracket. These dryers come as an option to rear vent using a venting kit.

Extending Hoses

What hose will I use to increase the length of my washing machine hoses?

We have a great range of hose extensions suitable to your washing machine!

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  • Extending the drain hose on all Top Loading Washing Machines

Use the drain hose Part No. 43445408, which have a straight rubber cuff at each end and is 1.8 metres long. This drain hose will fit over the existing hose and unless stretched shouldn’t need a clamp.

The drain hose should have one rise no higher than the top level of the control panel. If the extension is then going to drop away, the syphoning effect must be prevented.

  • To extend the drain hose further

Use Part No. 43445408 plus 2 clamps, Part No. 7550001022 and a joiner Part No. 1060306000.

Warning!

If the drain hose is extended more than 4 metres without a break, then the drain pump will be working beyond the manufactures recommendations.

  • Extending the drain hose on all Front‐Loading Washing Machines

Use the drain hose kit Part No. 7801894. This comes with a copper joiner and 3 clamps.

The same warning applies as with top loading drain extensions.

To increase the length of the hot and cold inlet water hose on Top and Front‐Loading Washing Machines: a complete hoses should be fitted. Use Part No. W072, which is 2.5 metres long, or Part No. W073, which is 4.0 metres long.

To extend the inlet hoses on the new Simpson front‐loading machine model number 45S651D: cut the wings off the nut on the extension inlet hose Part No. W072 or Part No. W073, otherwise they will not fit into the recessed rear panel.

Grease

What grease should I use on my washing machine?

There are 3 different types of grease that are regularly used.

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There are three different types of greases that are regularly used. The three types are made for specific purposes.

1. Cannery Grease

When replacing water seals use cannery grease which comes in either a 75ml jar, Part No. 0211200011, or a 1L can, Part No. 0211277001. The grease should be smeared onto the surfaces of the seal to prevent friction. The cannery grease is also used to lubricate the agitator, retaining ring and base felts on older model Simpson, Kelvinator and Malley’s machines. The grease is water-soluble and will not affect the washing.

2. Nulon L90

To lubricate the suspension rod pivot points on top suspended machines, use Nulon L90, Part No. 0211200021, which comes in a 125gm tube. The pivot points only need a smear to prevent friction noise. After lubricating the suspension pivots, the bowl orbit will increase, which may lead to increased stopping on out of balance especially on small loads. After a few loads, this will decrease and the machine should return to normal!

3. Shell Alvania Grease

When replacing the clutch spring, the internal metal boss must be allowed to turn freely inside the spring while the machine is in the wash mode. Use Shell Alvania grease, Part No. 0211277009, which comes in a 75ml jar. A number of other lubricants have been tried without success. If the incorrect grease is used, the clutch will bind and not wash correctly, which may also lead to damage to the spring and boss.

Stainless Steel Cleaning

What cleaner will I use on my stainless steel appliance?

Use the Electrolux Euro‐Cloth & Cutback Solution!

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With the advent of new types of stainless finishes, it sometimes becomes more and more difficult to know how to clean these new surfaces, especially if you have lost the original care and use guide for the appliance. If you have been using a cleaner and you are happy with the performance then do not read anymore, just keep on using it!
If you would like a safe and inexpensive alternative, then the Micro Hand Cloth, Part No. ACC101, is the way to go! The cloth only needs to be rinsed in cold water to clean your surfaces and will last for years.

There may be a build up of old cleaners on some older surfaces, so for the initial clean use the Cutback Solutions Stainless Steel, Part No. ACC027. Follow the instructions on the bottle. Once this is done it will simply require a wipe over with the Electrolux Euro‐Cloth to keep the surface looking bright and shiny.

Cleaning your home can become expensive if you use all the different cleaning products for every surface. The Micro Hand Cloth will move from one surface to another and will only require rinsing between each surface.

To clean the Micro Hand Cloth, just throw it in the washing machine with your next load of hot water washing.

Great for water conservation – clean windows and glass with just a damp Euro‐Cloth.

Fridge Gaskets

How do fridge gaskets tear? How are they replaced?

Keep the gasket clean to stop it from sticking and tearing!

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Fridge and freezer door gaskets rarely wear out. They may discolour or stick and tear on dirty or sticky surfaces. The main culprit is spilt sugary substances like soft drink. If cleaned off and dusted with powder, the gasket will survive.
There are four ways our gaskets are fitted. The first gaskets had screw holes in them. Then a rib held under steel trims. Next came foamed in gaskets and then lastly pushed in gaskets. To know how each are fitted, just lift the gasket and check.

To know what type fit your refrigerator, you must have a model number! The model number is usually on the left-hand wall of the food compartment. To fit the rib under trims type gasket, remove the old gasket by loosening the screws.

Tuck the new gasket in the top, then sides and bottom. Firm some screws up onto the gasket in even spacing. Close the door making sure the metal door skin is square.

Using your fingers under the door skin on the side of the door, gently open the door and tighten the screws. When you close the door it should be square. Make sure all screws are tight. If the door is warped loosen all screws and twist the skin square.

To fit the foamed in gasket, pull the old gasket out of the cavity. Look at the new gasket rib and clean out any foam that may prevent the gasket rib from being forced in. It is best to use a flat-bladed plastic ice scraper. It is made easier if you wedge the plastic liner open with a few small wooden wedges. Start from the top, push the rib in all the way around, being careful not to stretch the gasket.

To replace the push-in type in the later series, just pull out the old one, push in the new one once again trying not to stretch the gasket.

If there is a bulge in the gasket it has been stretched, remove it and start again.

Front Loaders

Why does my front load washing machine take so long to do a cycle?

Because it used less water to do every wash!

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Most people who own front-loading machines will be comparing the amount of time they take to go through a cycle to their old top-loading machines. The difference can be as much as 90 minutes. Don’t worry though this is very normal!
A large amount of water used in a top‐loading machine allows manufacturers to clean material at a certain rate within the preset time for each program. All manufacturers have to abide by the set regulations. Our top loaders do not heat the water, so therefore the program does not have to wait to reach the set temperature.

So let’s now relate this to a front‐loading machine. For Electrolux to pass the test of cleaning ability, the machine needs to rotate the clothes through the small amount of water for a much longer period. Which depending on the wash selection can take up to 90 min. longer. The program will hold until the selected water temperature has been reached.

Eco or economy wash will not speed up the time because the program needs the water to reach a set temperature to clean. The only saving is in the amount of water used!

Dishwashers

Why do the plastic parts in my dishwasher break?

Use a de‐scaler!

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Dishwashers in their normal everyday operation need to have a detergent that contains chemicals that include alkaline and a silicate.
After a period of time the plastic parts gradually become coated with calcium and pitted from the constant bombardment of the silicate or (sand). Combine this with the continual heating and cooling of the water, add the effect of the constantly changing load weights and the pushing and pulling of the basket. It is no wonder something has to give.

STILL CAN’T FIND
YOUR SPARE?

If you are looking for a specific spare part or have a query, feel free to reach out to our team. Our experienced and friendly team will be glad to help you find the right spare part for your appliances. You can call us on (03) 5278 7701 or fill in the form here with your enquiry.

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